Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Lisbon Cathedral

What is the official name of the Lisbon Cathedral?

The official name is the Metropolitan Cathedral of Santa Maria Maior, but it is commonly known as the Sé de Lisboa.

How old is the Lisbon Cathedral?

Construction began in 1147 immediately following the Christian conquest of Lisbon, making it the city’s oldest church.

What was the building site used for before the Cathedral was built?

The Cathedral was deliberately constructed on the site of Lisbon’s former main mosque, the Aljama.

What main architectural styles are visible in the Cathedral?

The structure displays a prominent mix of Romanesque, Gothic, and Baroque styles, reflecting centuries of modifications.

Is there a cloister at the Lisbon Cathedral?

Yes, a significant 14th-century Gothic cloister is located behind the main chapel, which also features an archaeological dig.

Is the Lisbon Cathedral related to Saint Anthony of Padua?

Yes, the Cathedral holds historical importance as the site where Saint Anthony (Fernando de Bulhões) was baptized in 1195.

What special collections are kept in the Cathedral?

The Treasury (Tesouro) on the upper level houses valuable religious artifacts, including vestments, manuscripts, and relics of Saint Vincent.

Is there a cost to enter the Lisbon Cathedral?

Entry to the main central nave for prayer is free, but a paid ticket is required to access the Cloister, Treasury, and Archaeological Site.

What are the tourist hours for the Cathedral?

Tourist hours vary seasonally, but it is generally open Monday to Saturday from 9:30 AM or 10:00 AM until 6:00 PM or 7:00 PM.

Can I visit the Cathedral on a Sunday?

No, the Cathedral is closed to all tourist visits on Sundays and Holy Days as it is entirely reserved for religious services.

Is there a dress code for visiting?

Visitors are asked to dress modestly out of respect for the religious site, which generally means covering shoulders and knees.

Which public transport stops right outside the Cathedral?

The iconic Tram 28E stops directly at the “Sé” stop, which is the most convenient way to arrive.

Are the paid sections of the Cathedral wheelchair accessible?

Due to the building’s age, the Cloister and Treasury often involve steps and uneven flooring, which limits accessibility for wheelchairs.

Is the Lisbon Cathedral covered by the Lisboa Card?

No, a separate entry ticket must be purchased for the paid sections of the Cathedral complex, as it is not included in the Lisboa Card.